SHIPPING & RETURNS
FREE SHIPPING for orders over $50 Australia Wide. Flat rate shipping $8.95 for orders under $50.
In the rare event a product is not available at the time of dispatching your order, we will contact you with the option to hold your order until it arrives or refund you for the unavailable products.
All orders are posted directly from our warehouse located in Brisbane, Queensland. We send orders via Couriers & Australia Post.
We aim to have orders dispatched within 1-2 business days* of being received, dependant on quantities available in our warehouse.
Orders submitted after 2pm and on weekends are considered as received by us the next business day. Deliveries to Western Australia, Northern Territory, Tasmania and Rural areas, may take longer dependent on the delivery company.
Approximate Dispatch and Delivery Times
|Delivery To||Dispatch Time||Delivery After Dispatch|
|SE QLD||1-2 Business Days||1-2 Business Days|
|Regional QLD||1-2 Business Days||3-4 Business Days|
|NSW||1-2 Business Days||2-3 Business Days|
|ACT||1-2 Business Days||3-7 Business Days|
|VIC||1-2 Business Days||3-7 Business Days|
|SA||1-2 Business Days||3-7 Business Days|
|TAS||1-2 Business Days||3-7 Business Days|
|WA||1-2 Business Days||4-10 Business Days|
|NT||1-2 Business Days||4-10 Business Days|
We cannot accept responsibility or liability for any item that is unexpectedly unavailable, however we will offer you a store credit or refund. If any item/s are on back order – these will be posted to you when they arrive at our warehouse at no extra shipping charges to you.
Once dispatched order is complete. We have no control over postal, courier or customs operations and as such, We take no responsibility for damaged or delayed items caused by courier/postal companies or items claimed to be missing.
We are not liable for any customs tax or delivery tax or associated fees by third parties.
If the order has been sent but not collected by you and is returned to us – a re-shipping fee will be charged to re-send the order to you.
If a product is faulty, you can return the product to us (at the cost of the buyer) within 30 days of dispatch from our warehouse to receive store credit or exchange.
As a consumable product, we cannot offer a refund or exchange for change of mind purchases.
*We reserve the right to refuse a returned items if the items do not comply to our returns/our guarantee policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately, without the item/s we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.